Enhancing Engagement with Older People for Front-line Workers and Volunteers

by The Multicultural Network
  • October 15th, 2020
  • Course Description:

    This practical online workshop will assist front-line workers to

    have engaging conversations with consumers while providing

    the right support at the right time. This workshop will support

    front-line workers to:

    • Understand what consumer engagement means;

    • Improve their engagement practice with older people and

    their carers;

    • Provide practical tips and skills in building trust and

    connection with the people they support.

    Course Outline

    In this online workshop, you will:

    • Discuss how to improve your consumer engagement


    • Explore how to enhance the independence and well-being of

    people through practical case studies

    • Identify opportunities for improving how they support

    people to have the best lives possible

    • Network and share practice ideas with other support


    What will you get from attending the workshop

    •Practical skills in what consumer engagement means for your


    •Access to practical resources that will support you to empower

    older people

    •Creative ideas to improve engagement practice in working

    both with individuals and with consumers across your services.

    Target audience

    Support workers, field staff and volunteers

    Date: THURSDAY 15 OCTOBER 2020

    Time: 10:00N -12:00N

    A link will be sent to approved registrations

    Facilitator: Carrie Hayter


    Please register at least 2 WEEKS prior to the training date.

    For more information contact the Inner West Sector Support Development Officer on 0408490011 or via email.

    View more Seniors category events

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