Information-Covid 19

You can find information about what is happening in our communities, how it affects our life, the new things we need to adapt to as well as the great support services available to the communities, especially to the aged and vulnerable people.    

Information enquiries

Please let us know what information you are interested in by email Please specify if you prefer the information in other languages.

Covid-19: How to protect yourself and others

For the latest information about COVID-19 in NSW and for translated resources in more than 40 languages, click here

NSW Department of Customer Service: A stakeholder toolkit-translated resources. This pack contains a selection of downloadable translated resources and direct links to information on how to stay COVID Safe in the community and specific resources for businesses. Click here.

For multilingual information about using facemasks in various settings, see here.

For translated information about how to safely wear facemasks, see here.

Coronavirus explained in your language


Video in 28 languages: coronavirus and hand washing. The webpage has handwashing videos, posters and information about how to keep safe from coronavirus, in pictures and languages, spoken in our refugee and asylum seeker communities here in Australia: Africa, The middle East and Asia

- Home isolation guidance for suspected cases

Look after your mental health & safety

Speak my language: On-air Conversations About Ageing Well

International students - Mental Health & well-being video: Meet Toby, an international university student and Headspace volunteer, talking about the importance of working together to get through this challenging time. • Toby – Headspace long • Toby - Headspace short

COVID-19/Chronic Condition Multicultural Fact Sheets

Arriving to Work Safely Checklist during COVID 19

Arriving Home Safely Checklist during COVID 19

The RACGP has extended its Expert Advice Matters campaign to reach CALD patients. A website for patients, has been translated into Arabic, simplified Chinese, Traditional Chinese, Hindi and Vietnamese, and has practical information on how to access a local GP, telehealth and interpreter services. You can view the website here

GPs are helping to spread the message by sharing videos of themselves speaking in different languages, urging patients not to delay routine care. You can find these videos on YouTube here

Safe Use of Medicines: Multicultural Health Week 2020 Campaign 7-11 September - Videos, Social Media Tiles and Fact Sheets in Multiple Languages. Click here

Launch of Cervical Screening Fact Sheet’s and Video’s in Different Languages: Watch the launch video: click here Find out more here

COVID social story: Step by Step to the COVID Test: click here

Covid-19 News

Information about Covid19 vaccine: click here

Latest COVID-19 news and updates: click here

COVID-19 (Coronavirus) Testing

GET TESTED | For a list of testing clinic locations in SWS, click here

COVID-19 Restriction Checker

COVID-19 infection control training

MyAusCOVID-19 is a free resource to provide an engaging and user-friendly app with links to government information related to COVID-19. Languages available: English, Arabic, Cantonese, Mandarin, Russian, Somali, Vietnamese, Korean, Punjabi, Tamil, Thai, Japanese, Italian, Greek, Tagalog, Indonesian, French, Spanish, Khmer, Turkish, Persian, Dari, Karen S’gaw, Burmese and Dari. We have content, animations and flash cards in all these languages.

NSW COVID-19 case statistics

FAQs for NDIS participants about COVID-19

Anti-Discrimination NSW has put together resources that provide the NSW community information about their rights and how to make a complaint if they experience discrimination.

- Social media tool kit

- Your rights during the COVID-19 pandemic

Updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak.

Information for Targeted Earlier Intervention (TEI) service providers

Coronavirus (COVID-19) wearing personal protective equipment for disability support workers video

Coronavirus (COVID-19) advice for people in aged care facilities

New COVID-19 Support Australian Refugees (CSAR) website has been created to support refugees and migrants from conflict-affected countries:

Support Services

There’s help for people directly affected by the March 2021 floods in New South Wales. The Australian Government Disaster Recovery Payment is a lump sum payment of $1,000 for eligible adults and $400 for each eligible child under the age of 16. You can get it if your home has been severely damaged or destroyed or if you’ve been seriously injured as a direct result of the floods. You can also claim Disaster Recovery Allowance (DRA) if you’ve lost income as a direct result of the floods. If you’re eligible you can get it for up to 13 weeks, starting from the date you lose income.To get more information on who can receive it, how to claim it and more please visit website and on the main page select New South Wales Floods, March 2021

Tips for managing emotional reactions during an R U OK? conversation. Click here

DSA has a diverse range of property styles in locations across the Greater Sydney area and regional NSW that may be of interest. You can visit our website where you can learn a little more about our services and explore our current vacancies.

Disability Services Australia firmly believes that every person should have the support they need to live as independently as possible, and currently have SIL accommodation vacancies in the following suburbs: Arncliffe, Belmore, Belfield, Cabramatta, Cambridge Park, Campbeltown, Picton, Eaglevale, Goulburn (Taralga Rd), Merrylands, Liverpool, Ryde, Rutherford, Picton STA, Tamworth, Schofields, Orange (Wolsey St), Orange (Cassey Cres), Williamtown. Please contact our Connections Team on 1300 372 121 or visit our website for more information. This directory website aims to support service providers and CALD community groups to find appropriate resources for their communities, in order to improve improving water safety on NSW beaches and waterways.

NSW Government Out & About Scheme: click here To help stimulate the NSW economy and keep businesses in business, the NSW Government has created the Out & About Scheme to support local hospitality, arts and tourism providers across the state.

Provided by Mission Australia Parents Next: Helping women to return to the workforce The NSW Government has announced a grant to assist women in returning to work. They do not provide much details on eligibility however community members can register their interest on this link to gain more information.

JobTrainer will provide school leavers and job seekers with hundreds of fee-free* and low cost courses, to help develop new skills. Targeted towards the sectors identified as growth areas, JobTrainer will help the economy rebound by ensuring the workforce has the right skills, right now. Check your eligibility for the this program

The About myGov video is now available in languages other than English. The videos are accessible on the myGov Australia channel of YouTube. Simply type ‘myGov Australia + enter the language required (e.g. ‘myGov Australia Arabic’). The videos are available in two Indigenous languages, Djambarrpuyngu and Pitjantjatjara, as well as Arabic, Assyrian, Cantonese, Chaldean, Dari, Kurdish (Kurmanji), Mandarin, Persian (Farsi) and Vietnamese. Anyone can subscribe to YouTube channels, and they will then be informed when new videos become available.

New course now available on Be Connected: Click here

Mental Health week - Arabic Living Library: NSW Health and The Arab Council, Inc recently hosted an online Arabic Living Library focusing on Mental Health and Wellbeing for Arabic speakers. Click here for details.

The Multicultural Network (TMN) leads the Support Services website with the support of the SWS Ageing & Disability Forum, a collaboration of City of Canterbury Bankstown Council, Liverpool City Council, Fairfield City Council, Macarthur Disability Services and TMN. The Ageing and Disability Forum provides an opportunity for the sector to share information, resources and debate current issues related to best practice in service delivery. For more information please contact Eunice, SWS Sector Support Development Officer at The Multicultural Network on: For the most up to date information and support for services in the South West Sydney aged care sector please visit Support Services website at: . Please note, you will need to login and become a member (FREE) to access all content.

Parenting skill workshops: If you are interested in a Parenting skills workshop, and you can’t attend a face-to-face program, please take a look at CB City Libraries website and our online eResources for Universal Class with 45 classes on Parenting skills. This as an extra tool to help parents with information on parenting (as well as the Library’s book collection, Adult Non-Fiction 649, Level 1 Bankstown Library) and on helping children to learn to read (as well as the Library’s online Storytimes). Click here

CultureReady Project: Settlement Services International (SSI) has been successful in receiving funding from the Department of Social Services to run a project called CultureReady which delivers culturally responsive practice training to registered NDIS service providers across Australia. Click here for details.

The new Aged Care Workforce Industry Council website provides a platform to learn more about the Council, its goals and its members. Click here for details.

Services Australia news for migrants and refugees: click here

Updated NSW Health advice for aged care providers: The NSW Chief Health Officer provided updated advice to residential aged care facilities and home care providers.

New resource kit for school leavers: Click here

TAFE short course program for relevant on line courses for the sector there are some that a fee free – just need to look at the options

Canterbury Bankstown Multicultural Interagency service directory for refugees, asylum seekers and international students

Information provided by the NSW Government, which will assist in ensuring that community centres are prepared to reopen and manage the safety of all users

Strengthening the emergency preparedness of vulnerable older people

The Older Persons COVID-19 Support Line - 1800 171 866 A dedicated free call support line that provides information and support to senior Australians, their families and carers.The support line operates Monday to Friday (excluding public holidays) from 8:30am to 6pm

NSW Chief Health Officer Kerry Chant has provided updated advice for Residential Aged Care Providers and Home Care Providers.

Red Cross launches COVID CONNECT in response to sharp increase in social isolation

2 audio products about COVID-19 support on Services Australia’s sound cloud playlist that customers can listen to in 12 languages: The audio files, along with the transcripts, can also be accessed via the Affected by coronavirus (COVID-19) webpage.

An easy read English product titled How we’re helping people affected by coronavirus (COVID-19) has also been produced and is available on COVID-19 resources for community groups.

Corona Mental Wellbeing Support Service

How to stop Centrelink debt payments

State Government support for businesses, employees and jobseekers to help manage the impact of COVID-19

Red Cross’s Emergency relief and casework support for temporary visa holders

A NSW subsidised transport service for those severe and permanent disability

More financial support for people affected by coronavirus

Emergency relief support for people on temporary visas

FREE confidential employment legal advice and representation for migrants, temporary visa holders and people from CALD backgrounds: click here

Gambling Awareness and Education - Presentations and workshops to Vietnamese, Portuguese or Nepali speaking community groups. Click here

CCCi has vacancies available for our Arabic-speaking Social Support group. All referrals must be made via MyAgedCare. For more information, contact Mary Raed Farhan

Respectfully Challenging Problematic Behaviour - MATE. Being an active bystander and respectfully challenging problematic behaviour is confronting. Click Here

Free parenting resources for workers

Free financial counselling over the phone: call to book on 02 4645 7200, more information can be found at

National framework for protecting Australia's children indicators: click here

NCOSS COVID-19 community sector resource: click here

CBCity's brand-new community safety e-newsletter: Subscribe here

Sign up for CBCity's monthly Youth Newsletter. Click here

Choose Art NSW has some great programs. Click here for more information.

SafeWork NSW offers free programs and resources to support businesses and workers to make their workplaces more mentally healthy. Click here.

If you've been impacted by COVID-19 and are struggling to pay your energy bills here’s all the information you need about the support available to you during this difficult time.

The Energy & Water Ombudsman NSW can provide interpreters and the website can change into different languages. Click here

My Dementia Companion is one of four winning technology ideas from Dementia Australia’s Decoding Dementia 2019 Innovation Program, ready to pilot. Click here for details.

New nationwide network of Carer Gateway service providers now operating. Click here

Canterbury Bankstown Disability and Mental Health Services Directory: click here

Make Healthy Normal (MHN) is a campaign on healthy eating, drinking more water and physically active for adults and families). Includes free adult and children’s programs (Go 4 Fun) and sports vouchers; tips; tools; challenges; exercise opportunities and recipes. Click here for details. Translations of key messages in Arabic, Chinese and Vietnamese: click here

Recordings of previous webinars - Intersectionality Discussion Series: Webinar 1: click here Webinar 2: click here

Building Connections and Resilience and Preventing Burnout During COVID19, Community of Practice webinar, click here

Canterbury Bankstown Libraries have outstanding online English language learning programs for CALD community. You only require a Library membership card. See flyers below for details. • AMES Online – interactive, quizzes, videos, audio – fun and easy progression for adults • Road to IELTS – General and Academic – produced by the British Council • Issues in English 2 – more basic and visual for people starting with their English language learning Go to Then scroll down to the book symbol – and click on Libraries, Select eResources, Click on Online Learning Courses Then you will find AMES Online, Road to IELTS and Issues in English 2.

Domestic Violence

Canterbury Bankstown Domestic Violence Service Directory

DCJ COVID-19 response to domestic and family violence

Impact of COVID-19 on Women and Children Experiencing DFV and Frontline DFV Services

If you believe that you may be experiencing domestic violence support is available.

City of Canterbury Bankstown reflect on the value of what senior citizens bring to the community and the importance of looking after those who are most venerable. Watch Video on Facebook Elders abuse is everyone's business

Increased access to hospitals for women on temporary visas in NSW

Linking Hearts provides domestic violence and homelessness support to women and families from culturally and linguistically diverse backgrounds with safe and supported crisis and transitional accommodation: