Information-Covid 19

You can find information about what is happening in our communities, how it affects our life, the new things we need to adapt to as well as the great support services available to the communities, especially to the aged and vulnerable people.    

Information enquiries

Please let us know what information you are interested in by email Please specify if you prefer the information in other languages.

Covid-19: How to protect yourself and others

The “Goodbye COVID” videos feature more than 60 volunteers from culturally and linguistically diverse communities speaking in their own language on why they’re getting vaccinated

Religious services during COVID-19 outbreaks in languages: click here

NSW Health’s COVID-safe tool kit (face mask and hand hygiene etiquette, encouraging testing and physical distancing, and various translated posters)

NSW Health’s COVID-19 Aboriginal health resources: click here

You can hear Community Leaders in many languages urging our communities to stay home by visiting this Multicultural NSW Youtube channel

Stay Safe. Stay at home. Stay at home. Do not leave the house unless it is absolutely necessary. Arabic Bangla Chinese (Cantonese) Chinese (Mandarin) Greek Hindi Indonesian Farsi Italian Nepali Rohingya Urdu Vietnamese

Don't Visit Others - in-language videos to share: Cantonese only Mandarin/English Samoan/English Arabic/English Tongan/English Assyrian/English West African Pidgin English

All NSW Health COVID-19 resources translated in Arabic, Samoan, Bangla, Tamil, Sinhalese.

Video of looking after your mental health during COVID-19: click here Video of vaccination Message from Bibile Gnanasantha Thero: click here Sinhalese Facebook post: click here

Getting vaccinated: click here

The COVID-19 Vaccine Eligibility Checker is now available in multiple languages: 1. Arabic 2. Assyrian 3. Bengali 4. Chinese Simplified 5. Chinese Traditional 6. Greek 7. Hindi 8. Italian 9. Khmer 10. Korean 11. Punjabi 12. Serbian 13. Spanish 14. Turkish 15. Vietnamese

Religious and multicultural leaders receive COVID-19 vaccine: click here

For the latest information about COVID-19 in NSW and for translated resources in more than 40 languages, click here

NSW Department of Customer Service: A stakeholder toolkit-translated resources. This pack contains a selection of downloadable translated resources and direct links to information on how to stay COVID Safe in the community and specific resources for businesses. Click here.

Coronavirus explained in your language

MyAusCOVID-19 is a free resource to provide an engaging and user-friendly app with links to government information related to COVID-19. Languages available: English, Arabic, Cantonese, Mandarin, Russian, Somali, Vietnamese, Korean, Punjabi, Tamil, Thai, Japanese, Italian, Greek, Tagalog, Indonesian, French, Spanish, Khmer, Turkish, Persian, Dari, Karen S’gaw, Burmese and Dari. We have content, animations and flash cards in all these languages.

The RACGP has extended its Expert Advice Matters campaign to reach CALD patients. A website for patients, has been translated into Arabic, simplified Chinese, Traditional Chinese, Hindi and Vietnamese, and has practical information on how to access a local GP, telehealth and interpreter services. You can view the website here

Covid-19 News

All people in Australia aged 12 and over are eligible for the COVID-19 vaccine, with bookings for children aged 12 to 15 open from 13 September 2021. Click here for details.

Vaccination Hub at Canterbury Hospital has opened to the public for people between 12 – 59 for anybody across Sydney. Click here to book your appointment or call 1800 955 566 to make an appointment over the phone.

Home testing for COVID 19: This service is supported by NSW Health and is limited to people who cannot leave their home due to disability, injury, chronic health issues, or frailty affecting mobility. The number to contact for WSLHD is 1800 84 34 34. Click here for details.

Cases in NSW LGAs update

Community Message for Lethbridge Park Aboriginal and Torres Strait Islander Youth/Families: The following Pfizer vaccines are provided to target Aboriginal and Torres Strait Islanders and other vulnerable locals in Lethbridge Park, Age above 16. The details are: • Must be unvaccinated. • 1st dose Friday 3rd September • 2nd dose 24th September • At Holy Family Church Emerton • 9.00am – 2.30pm • Appointment only • You can register by visiting Lethbridge Park Salvos Hall (Friday, 2 September) or call Chris on 0416 050 693 • Transport can be provided from Lethbridge Park Community Centre on Friday if required
• Astra Zenica is also available at Lethbridge Park Pharmacy, Shop 4, 1 Apia Place, Lethbridge Park. Phone 9628 6658 • Jenny or one of the volunteers at the hall can go with them if they are anxious or concerned

Public Health Order Compliance: click here

Priority Pfizer vaccination appointments are now available to all 16 to 39 year old’s living in a local government areas of concern. Book your appointment now.

Registration for travel in NSW: From 12:01am on 28 August 2021, people are required to register their travel within NSW under the following circumstances: Travelling for work if they live in an LGA of concern (applies to authorised workers at least 16 years of age who are required to leave their LGA for work) Travelling into an LGA of concern for work (applies to authorised workers at least 16 years of age who are required to enter a LGA of concern for work) The permits are valid for a maximum of 14 days only. Registering your travel to obtain a permit is done via Service NSW.

In response to the evolving Delta outbreak, NSW will extend the current lockdown in Greater Sydney until the end of September, and introduce new rules targeting the local government areas of concern, where the vast majority of new cases are emerging. Clike here for details

The link for those aged 16-39 in a local government area of concern for priority Pfizer vaccination appointments

You can also call Health Direct on 1800 57 11 55. The link below will take you to the NSW Health Website where other clinics are listed- here are the links to book directly

Bankstown Sports Club’s 1200sqm Ballroom has been converted into a vaccination clinic. See flyer below.

SBS is now interpreting NSW COVID-19 press conferences live in languages other than English: Arabic, Vietnamese, Mandarin, Cantonese, Assyrian and Khmer.

This link contains the list of workers authorised to travel outside the local government area they live in if they are required to leave home for work.

SBS radio in your languages: go to the website, sroll down, then choose your language or you can download SBS Radio app to listen to the radio anytime on your phone/ tablet with the latest Covid-19 update in your language.

Covid-19 in your language: On the top right corner, click "Language"

COVID-19 translated resources: Stay at home: click here

Use of the Service NSW QR code will be mandatory at all workplaces and retail businesses from Monday 12 July: click here for details

Information about Covid19 vaccine: click here

COVID-19 (Coronavirus) Testing

GET TESTED | For a list of testing clinic locations in SWS, click here

NSW COVID-19 case statistics

- Social media tool kit

- Your rights during the COVID-19 pandemic

Updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak.

Information for Targeted Earlier Intervention (TEI) service providers

Coronavirus (COVID-19) advice for people in aged care facilities

Support Services

Canterbury Bankstown Disability Abuse Prevention Video

The Services Australia website has a range of information to help Australians, including businesses and community organisations, get proof of their COVID-19 vaccination status. • Australians can get help at Getting help during coronavirus (COVID-19) - How to get proof - Services Australia • Businesses and community organisations can get help at Coronavirus (COVID-19) resources - Services Australia

TAFE NSW: If you love getting more for less, then you're going to love the TAFE NSW Ed-stravaganza. Courses starting now and during the summer break- enrol now vital – so you don’t miss out.

NSW Obudsman: Information in other languages

ATO: We pilot in-language podcast to help CALD individuals and small business owners feel confident navigating our tax and super systems. Recordings are in Arabic, Korean, Mandarin and Vietnamese about tax time. You can listen via our website at or click the below link for each language:
o ATO podcast in Arabic o ATO podcast in Korean o ATO podcast in Mandarin o ATO podcast in Vietnamese

Head to Health Pop Up mental health support clinics, plus an intake and referral line, have been established across NSW to help those whose mental health may be suffering as a result of the current COVID-19 pandemic. The two Pop Ups in the central and eastern Sydney region will be located in Hurstville and Lakemba. Click here to find out more.

Exemptions from NSW Ambulance Fees for COVID related transport can be lodged online – please login with your invoice number and follow the prompts.

Zero Barriers is a free business and service support project that aims to eliminate barriers for people with disability when shopping, using services or participating in activities in their local communities. It is a project that recognises and supports local businesses to become more inclusive of people with disability. Zero Barriers has a multitude of resources including a self-assessment tool and accessibility guide. Recognised businesses and services will even receive a sticker to display in order to showcase they are an inclusive business. If you, or a business or service you know, is inclusive, or would like to be more inclusive, please head to to complete a self-assessment and start your journey towards Zero Barriers.

Latest news for migrants, refugees and visitors from Services Australia: click here

Have you been getting scam texts with 'missed voicemails'? Here's why, and what you should do.

Fairfiled City Counil Mayor's Wellbeing Register: click here

COVID-19 Disaster Payment: click here

The COVID-19 Disaster Payment factsheet is now available in 56 languages, and can be located via Information in your language by product under the title COVID-19 Disaster Payment. Scroll down and select the required language for each of the written, video and audio information. COVID-19 Disaster Payment video is available in 20 languages. COVID-19 Disaster Payment audio is available in 26 languages.

Job seekers - Services Australia

Factsheet regarding police powers/ lockdown laws: click here

Resources and tools in various languages to support the mental health of culturally diverse communities: • Coping and resilience tools/worksheets – This Way Up available in English, Arabic, Chinese (Simplified and Traditional), Filipino, Greek, Hindi, Italian, Korean, Spanish and Vietnamese • Looking After Your Mental Health during COVID – Beyond Blue available in 60 languages • Caring for Our Community During COVID videos – SLHD A video series sharing messages about staying safe and keeping our community safe during COVID available in English, Arabic, Bangla, Chinese (Cantonese and Mandarin), Farsi, Greek, Hindi, Indonesian, Italian, Korean, Mongolian, Nepali, Rohingya, Urdu and Vietnamese.

Extreme Hardship Support Program for visa holders and undocumented migrants: click here

International students Food Hamper delivered to their homes. Click here

Anglicare emergency assistance: Individuals should visit the Anglicare website for more information or call 1300 111 278

St Vinnies provide food services to anyone who is in need, not just those who are sleeping rough or at risk of sleeping rough. Contact 13 18 12.

TAFE Covid Information: TAFE NSW - your path to a great career starts here Campus Operations Job Trainer Career Guide

FROM Council: Council is seeking community feedback on a proposal to co-name the City's five Wards with terms developed by the local ATSI reference group. To vote and for further information please visit:

FROM Lifeline Macarthur: Lifeline Macarthur and Western Sydney have officially launched the Lifeline mobile cafe! Please let me know of any events across South West Sydney that the Lifeline mobile café could attend. Email: (Ryan Roumieh), phone: 02 4645 7215

Canterbury Bankstown Council has the Children and Families Resource Kit: click here

Liverpool Council has Liverpool Connect: click here

Fairfield Council has a directory: click here

The latest from News for migrants, refugees and visitors 17/06/2021: click here

Appointment Based Service is now available at all Centrelink service centres. To book an appointment, customers can: * call their regular Centrelink payment line * call 131 202 to speak to us in their language * speak to a service officer at a service centre.

NSW Multilingual Library Service: The State Library of NSW has provided FREE access to collections in more than 40 languages to the residents of NSW since 1974.For more information, please email the Multicultural Services unit at or

New Carers NSW website launched! This week Carers NSW launched the new website! The address is still the same:, but the look and interactivity have been refreshed to simplify access to information and support.

Clients can call ATO on 1800 806 218 for support and assistance if they are in NSW and QLD affected by March floods and continue to deal with the impacts of bushfires and Cyclone Seroja in WA.

Healthy Living: click here

Speak my language: On-air Conversations About Ageing Well

FAQs for NDIS participants about COVID-19 This directory website aims to support service providers and CALD community groups to find appropriate resources for their communities, in order to improve improving water safety on NSW beaches and waterways.

JobTrainer will provide school leavers and job seekers with hundreds of fee-free* and low cost courses, to help develop new skills. Targeted towards the sectors identified as growth areas, JobTrainer will help the economy rebound by ensuring the workforce has the right skills, right now. Check your eligibility for the this program

The About myGov video is now available in languages other than English. The videos are accessible on YouTube. Simply type ‘myGov Australia + enter the language required (e.g. ‘myGov Australia Arabic’). The videos are available in two Indigenous languages, Djambarrpuyngu and Pitjantjatjara, as well as Arabic, Assyrian, Cantonese, Chaldean, Dari, Kurdish (Kurmanji), Mandarin, Persian (Farsi) and Vietnamese.

Be Connected is an Australia wide initiative empowering all Australians to thrive in a digital world. Click here for details.

Online parenting skill resources: please take a look at CB City Libraries website and our online eResources for Universal Class with 45 classes on Parenting skills. Click here

The new Aged Care Workforce Industry Council website provides a platform to learn more about the Council, its goals and its members. Click here for details.

Services Australia news for migrants and refugees: click here

TAFE short course program for relevant on line courses for the sector there are some that a fee free – just need to look at the options

Canterbury Bankstown Multicultural Interagency service directory for refugees, asylum seekers and international students

Strengthening the emergency preparedness of vulnerable older people

The Older Persons COVID-19 Support Line - 1800 171 866 A dedicated free call support line that provides information and support to senior Australians, their families and carers.

Corona Mental Wellbeing Support Service

How to stop Centrelink debt payments

A NSW subsidised transport service for those severe and permanent disability

FREE confidential employment legal advice and representation for migrants, temporary visa holders and people from CALD backgrounds: click here

Gambling Awareness and Education - Presentations and workshops to Vietnamese, Portuguese or Nepali speaking community groups. Click here

Respectfully Challenging Problematic Behaviour - MATE. Being an active bystander and respectfully challenging problematic behaviour is confronting. Click Here

Free financial counselling over the phone: call to book on 02 4645 7200, more information can be found at

National framework for protecting Australia's children indicators: click here

SafeWork NSW offers free programs and resources to support businesses and workers to make their workplaces more mentally healthy. Click here.

If you've been impacted by COVID-19 and are struggling to pay your energy bills here’s all the information you need about the support available to you during this difficult time.

The Energy & Water Ombudsman NSW can provide interpreters and the website can change into different languages. Click here

My Dementia Companion is one of four winning technology ideas from Dementia Australia’s Decoding Dementia 2019 Innovation Program, ready to pilot. Click here for details.

Practical advice and support for carers - Carer Gateway. Click here

Canterbury Bankstown Disability and Mental Health Services Directory: click here

Make Healthy Normal (MHN) is a campaign on healthy eating, drinking more water and physically active for adults and families). Includes free adult and children’s programs (Go 4 Fun) and sports vouchers; tips; tools; challenges; exercise opportunities and recipes. Click here for details. Translations of key messages in Arabic, Chinese and Vietnamese: click here

Canterbury Bankstown Libraries have outstanding online English language learning programs for CALD community. You only require a Library membership card. See flyers below for details. • AMES Online – interactive, quizzes, videos, audio – fun and easy progression for adults • Road to IELTS – General and Academic – produced by the British Council • Issues in English 2 – more basic and visual for people starting with their English language learning Go to Then scroll down to the book symbol – and click on Libraries, Select eResources, Click on Online Learning Courses

Domestic Violence

You can leave your home to get help for domestic and family violence: DFV victims can leave their homes to seek safety during the lockdown: Arabic, Vietnamese, Traditional Chinese, Assyrian, Farsi, Simplified Chinese

Canterbury Bankstown Domestic Violence Service Directory

DCJ COVID-19 response to domestic and family violence

Impact of COVID-19 on Women and Children Experiencing DFV and Frontline DFV Services

If you believe that you may be experiencing domestic violence support is available.

City of Canterbury Bankstown reflect on the value of what senior citizens bring to the community and the importance of looking after those who are most venerable. Watch Video on Facebook Elders abuse is everyone's business

Increased access to hospitals for women on temporary visas in NSW

Linking Hearts provides domestic violence and homelessness support to women and families from culturally and linguistically diverse backgrounds with safe and supported crisis and transitional accommodation: