Information-Covid 19

You can find information about what is happening in our communities, how it affects our life, the new things we need to adapt to as well as the great support services available to the communities, especially to the aged and vulnerable people.    

Information enquiries

Please let us know what information you are interested in by email Please specify if you prefer the information in other languages.

Covid-19: How to protect yourself and others

NSW Health’s COVID-safe tool kit (face mask and hand hygiene etiquette, encouraging testing and physical distancing, and various translated posters)

NSW Health’s COVID-19 Aboriginal health resources: click here

You can hear Community Leaders in many languages urging our communities to stay home by visiting this Multicultural NSW Youtube channel

Stay Safe. Stay at home. Stay at home. Do not leave the house unless it is absolutely necessary. Do not visit people outside your household. Do not have visitors in your home. Compassionate care means one person visiting someone who cannot care for themselves, to provide essential goods and services. It does not mean visiting friends or extended family. Arabic Bangla Chinese (Cantonese) Chinese (Mandarin) Greek Hindi Indonesian Farsi Italian Nepali Rohingya Urdu Vietnamese

All NSW Health COVID-19 resources translated in Arabic can be found here.

All NSW Health COVID-19 resources translated in Samoan can be found here.

All NSW Health COVID-19 resources translated in Bangla can be found here.

All NSW Health updated list of COVID-19 resources translated in Tamil can be found here.

Getting vaccinated: click here

Religious and multicultural leaders receive COVID-19 vaccine: click here

For the latest information about COVID-19 in NSW and for translated resources in more than 40 languages, click here

NSW Department of Customer Service: A stakeholder toolkit-translated resources. This pack contains a selection of downloadable translated resources and direct links to information on how to stay COVID Safe in the community and specific resources for businesses. Click here.

Coronavirus explained in your language

MyAusCOVID-19 is a free resource to provide an engaging and user-friendly app with links to government information related to COVID-19. Languages available: English, Arabic, Cantonese, Mandarin, Russian, Somali, Vietnamese, Korean, Punjabi, Tamil, Thai, Japanese, Italian, Greek, Tagalog, Indonesian, French, Spanish, Khmer, Turkish, Persian, Dari, Karen S’gaw, Burmese and Dari. We have content, animations and flash cards in all these languages.

The RACGP has extended its Expert Advice Matters campaign to reach CALD patients. A website for patients, has been translated into Arabic, simplified Chinese, Traditional Chinese, Hindi and Vietnamese, and has practical information on how to access a local GP, telehealth and interpreter services. You can view the website here

Covid-19 News

Lockdown extended to 30 July 2021: click here for details

If you live in the Fairfield, Liverpool or Canterbury-Bankstown local government areas, you can only leave the local government area you live in to go to work if: • the business is allowed to be open; • you are an authorised worker. This link contains the list of workers authorised to travel outside the local government area they live in if they are required to leave home for work. Where those workers do need to leave their LGA for work, they are required to be tested every three days, even if they do not have symptoms.

SBS radio in your languages: go to the website, sroll down, then choose your language or you can download SBS Radio app to listen to the radio anytime on your phone/ tablet with the latest Covid-19 update in your language.

Covid-19 in your language: On the top right corner, click "Language"

New mask restrictions for blocks in Sydney: From Tuesday 13/7, anyone entering apartment blocks in Greater Sydney (which includes the Blue Mountains, Central Coast, Wollongong and Shellharbour) must wear a mask while in common areas of the building, such as the foyer, stairwells, lifts and laundry facilities. That includes residents, as well as anyone visiting for essential purposes.

Sydney lockdown restrictions tightened: click here

COVID-19 translated resources: Stay at home: click here

'No visitors at home during the stay at home order'from NSW Health: 1.You should not have visitors to your home, other than for essential caring reasons, if you’re in Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour areas). Socialising isn’t a reasonable excuse to have visitors or leave home. 2.If you need care or assistance (including personal care), you should limit your visitors to one person. 3.We understand that it’s hard, but we cannot visit family and friends right now. Once one person has COVID-19, we are quickly seeing many of their close contacts infected as well. 4.Use social media, phone and video calls to stay in touch instead. It’s vital that everybody stays home unless it is absolutely essential to leave the house.

The lockdown of Greater Sydney, which includes the Central Coast, Blue Mountains, Wollongong and Shellharbour, will continue until 11.59pm on Friday, July 16 – as will the existing restrictions for regional NSW.Click here or more details.

Use of the Service NSW QR code will be mandatory at all workplaces and retail businesses from Monday 12 July: click here for details

Information about Covid19 vaccine: click here

COVID-19 (Coronavirus) Testing

GET TESTED | For a list of testing clinic locations in SWS, click here

NSW COVID-19 case statistics

Anti-Discrimination NSW has put together resources that provide the NSW community information about their rights and how to make a complaint if they experience discrimination.

- Social media tool kit

- Your rights during the COVID-19 pandemic

Updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak.

Information for Targeted Earlier Intervention (TEI) service providers

Coronavirus (COVID-19) advice for people in aged care facilities

Support Services

Fairfiled City Counil Mayor's Wellbeing Register: click here

Federal government's COVID-19 temporary disaster payment: Liquid asset test will be waived in lockdowns that stretch into a third week. Click here for details.

COVID-19 Disaster Payment: click here

The COVID-19 Disaster Payment factsheet is now available in 56 languages, and can be located via Information in your language by product under the title COVID-19 Disaster Payment.

Job seekers - Services Australia

Factsheet regarding police powers/ lockdown laws: click here

Resources and tools in various languages to support the mental health of culturally diverse communities: • Coping and resilience tools/worksheets – This Way Up available in English, Arabic, Chinese (Simplified and Traditional), Filipino, Greek, Hindi, Italian, Korean, Spanish and Vietnamese • Looking After Your Mental Health during COVID – Beyond Blue available in 60 languages • Caring for Our Community During COVID videos – SLHD A video series sharing messages about staying safe and keeping our community safe during COVID available in English, Arabic, Bangla, Chinese (Cantonese and Mandarin), Farsi, Greek, Hindi, Indonesian, Italian, Korean, Mongolian, Nepali, Rohingya, Urdu and Vietnamese.

International students Food Hamper delivered to their homes. Click here

Anglicare emergency assistance: Provision of immediate practical assistance which may include food parcels throughout Sydney and the Illawarra. Anyone who is food insecure can access these services. Individuals should visit the Anglicare website for more information or call 1300 111 278

St Vinnies provide food services to anyone who is in need, not just those who are sleeping rough or at risk of sleeping rough. Contact 13 18 12.

FREE and low-cost Clinic run by the senior and later year students at the Australian College of Applied Psychology ACAP).The Clinic offers services to children, adolescents, and adults, with a wide range of individual and group therapy options. Also, the Clinic is an affordable option for people in accessing therapy - costing $20 per individual therapy session, with fees waived entirely for students, people with Health Cards and others facing financial disadvantage. Currently, the students are offering individual therapy, group programs (social anxiety; mindfulness and compassion-based therapy) and psychometric testing. The compassion-based therapy program is looking at issues such as self-criticism and esteem. Our provisional psychologists are ready to start practicing with clients at the ACAP clinic however currently we need individual therapy clients for our clinicians to see. Members of the public can self-refer to the ACAP clinic (no GP referral is necessary) and it's conveniently located in Sydney city (on level 11; 255 Elizabeth St at the Sydney ACAP campus). To book or for more information, visit The ACAP Psychology Clinic website or call (02) 8236 8070. Pls. refer to the flyers below for details.

777 MOVEMENT LTD based in Parramatta – information from their website: a registered ACNC Australian charity with DGR (deductible gift recipient) status. Inspired by the word of God, this company is dedicated to helping the homeless and Australians that may be experiencing homelessness or food insecurity.As we are always expanding our reach, we currently serve the following Sydney council districts: Liverpool, Fairfield, Sydney City, Cumberland and Canterbury-Bankstown. Website:

TAFE Covid Information: Campus Operations Job Trainer Career Guide

FROM Council: Council is seeking community feedback on a proposal to co-name the City's five Wards with terms developed by the local ATSI reference group. To vote and for further information please visit:

FROM Lifeline Macarthur: Lifeline Macarthur and Western Sydney have officially launched the Lifeline mobile cafe! Our crisis support and suicide prevention team can attend local community events providing a safe space and support to those who need it. Our intention is to have the Lifeline mobile café out in the community as much as possible providing support to those who need it. Please let me know of any events across South West Sydney that the Lifeline mobile café could attend. Email: (Ryan Roumieh), phone: 02 4645 7215

Canterbury Bankstown Council has the Children and Families Resource Kit: click here

Liverpool Council has Liverpool Connect: click here

Fairfield Council has a directory: click here

The latest from News for migrants, refugees and visitors 17/06/2021: click here

Appointment Based Service is now available at all Centrelink service centres. To book an appointment, customers can: * call their regular Centrelink payment line * call 131 202 to speak to us in their language * speak to a service officer at a service centre.

NSW Multilingual Library Service: The State Library of NSW has provided FREE access to collections in more than 40 languages to the residents of NSW since 1974. We also have an English as a Second Language (ESL) collection to support the independent learning of English. Join your local public library and they will borrow books in your language from the State Library. For more information, please email the Multicultural Services unit at or

The Magic Coat has a range of online workshops, written resources for both parents and children. The Magic Coat is an analogy of an imaginary coat that helps children to feel safe and deal with a number of difficult situations they may come across in their young lives. Their workshops encourage the facilitation of fun activities and conversations that children can do with their parents to assist them in developing social emotional competency on a day to day basis.

New Carers NSW website launched! This week Carers NSW launched the new website! The address is still the same:, but the look and interactivity have been refreshed to simplify access to information and support.

The Australian Taxation Office (ATO) and Services Australia are warning the community about a new email impersonation scam that claims to be from 'myGov' and includes screen shots of the myGovID app. The email asks people to click a link to verify their identity using a 'secure form' which takes them to a fake myGov page requesting personal identifying information and banking details.

Clients can call ATO on 1800 806 218 for support and assistance if they are in NSW and QLD affected by March floods and continue to deal with the impacts of bushfires and Cyclone Seroja in WA.

Healthy Living: click here

Speak my language: On-air Conversations About Ageing Well

FAQs for NDIS participants about COVID-19

DSA has a diverse range of property styles in locations across the Greater Sydney area and regional NSW that may be of interest. Please contact our Connections Team on 1300 372 121 or visit our website for more information. This directory website aims to support service providers and CALD community groups to find appropriate resources for their communities, in order to improve improving water safety on NSW beaches and waterways.

JobTrainer will provide school leavers and job seekers with hundreds of fee-free* and low cost courses, to help develop new skills. Targeted towards the sectors identified as growth areas, JobTrainer will help the economy rebound by ensuring the workforce has the right skills, right now. Check your eligibility for the this program

The About myGov video is now available in languages other than English. The videos are accessible on YouTube. Simply type ‘myGov Australia + enter the language required (e.g. ‘myGov Australia Arabic’). The videos are available in two Indigenous languages, Djambarrpuyngu and Pitjantjatjara, as well as Arabic, Assyrian, Cantonese, Chaldean, Dari, Kurdish (Kurmanji), Mandarin, Persian (Farsi) and Vietnamese.

Be Connected is an Australia wide initiative empowering all Australians to thrive in a digital world. We have online learning resources as well as a Network of community partners - the Be Connected Network - who offer support so you can develop your digital skills and confidence. Click here for details.

The Multicultural Network (TMN) leads the Support Services website with the support of the SWS Ageing & Disability Forum, a collaboration of City of Canterbury Bankstown Council, Liverpool City Council, Fairfield City Council, Macarthur Disability Services and TMN. For more information please contact Eunice at For the most up to date information and support for services in the South West Sydney aged care sector please visit Support Services website at: . Please note, you will need to login and become a member (FREE) to access all content.

Online parenting skill resources: please take a look at CB City Libraries website and our online eResources for Universal Class with 45 classes on Parenting skills. Click here

CultureReady Project delivers culturally responsive practice training to registered NDIS service providers across Australia. Click here for details.

The new Aged Care Workforce Industry Council website provides a platform to learn more about the Council, its goals and its members. Click here for details.

Services Australia news for migrants and refugees: click here

New resource kit for school leavers: Click here

TAFE short course program for relevant on line courses for the sector there are some that a fee free – just need to look at the options

Canterbury Bankstown Multicultural Interagency service directory for refugees, asylum seekers and international students

Strengthening the emergency preparedness of vulnerable older people

The Older Persons COVID-19 Support Line - 1800 171 866 A dedicated free call support line that provides information and support to senior Australians, their families and carers.

Corona Mental Wellbeing Support Service

How to stop Centrelink debt payments

A NSW subsidised transport service for those severe and permanent disability

FREE confidential employment legal advice and representation for migrants, temporary visa holders and people from CALD backgrounds: click here

Gambling Awareness and Education - Presentations and workshops to Vietnamese, Portuguese or Nepali speaking community groups. Click here

Respectfully Challenging Problematic Behaviour - MATE. Being an active bystander and respectfully challenging problematic behaviour is confronting. Click Here

Free parenting resources for workers

Free financial counselling over the phone: call to book on 02 4645 7200, more information can be found at

National framework for protecting Australia's children indicators: click here

CBCity's brand-new community safety e-newsletter: Subscribe here

Sign up for CBCity's monthly Youth Newsletter. Click here

Choose Art NSW has some great programs. Click here for more information.

SafeWork NSW offers free programs and resources to support businesses and workers to make their workplaces more mentally healthy. Click here.

If you've been impacted by COVID-19 and are struggling to pay your energy bills here’s all the information you need about the support available to you during this difficult time.

The Energy & Water Ombudsman NSW can provide interpreters and the website can change into different languages. Click here

My Dementia Companion is one of four winning technology ideas from Dementia Australia’s Decoding Dementia 2019 Innovation Program, ready to pilot. Click here for details.

Practical advice and support for carers - Carer Gateway. Click here

Canterbury Bankstown Disability and Mental Health Services Directory: click here

Make Healthy Normal (MHN) is a campaign on healthy eating, drinking more water and physically active for adults and families). Includes free adult and children’s programs (Go 4 Fun) and sports vouchers; tips; tools; challenges; exercise opportunities and recipes. Click here for details. Translations of key messages in Arabic, Chinese and Vietnamese: click here

Canterbury Bankstown Libraries have outstanding online English language learning programs for CALD community. You only require a Library membership card. See flyers below for details. • AMES Online – interactive, quizzes, videos, audio – fun and easy progression for adults • Road to IELTS – General and Academic – produced by the British Council • Issues in English 2 – more basic and visual for people starting with their English language learning Go to Then scroll down to the book symbol – and click on Libraries, Select eResources, Click on Online Learning Courses

Domestic Violence

Canterbury Bankstown Domestic Violence Service Directory

DCJ COVID-19 response to domestic and family violence

Impact of COVID-19 on Women and Children Experiencing DFV and Frontline DFV Services

If you believe that you may be experiencing domestic violence support is available.

City of Canterbury Bankstown reflect on the value of what senior citizens bring to the community and the importance of looking after those who are most venerable. Watch Video on Facebook Elders abuse is everyone's business

Increased access to hospitals for women on temporary visas in NSW

Linking Hearts provides domestic violence and homelessness support to women and families from culturally and linguistically diverse backgrounds with safe and supported crisis and transitional accommodation: