Information-Covid 19

You can find information about what is happening in our communities, how it affects our life, the new things we need to adapt to as well as the great support services available to the communities, especially to the aged and vulnerable people.    

Information enquiries

Please let us know what information you are interested in by email Please specify if you prefer the information in other languages.

Covid-19: How to protect yourself and others

COVID-19 testing translated resources: Click here

Coronavirus (COVID-19) – Information for people who test positive for COVID-19 or are close contacts (other languages): click here

Care at home: English – featuring respiratory specialist Dr Jonathan Williamson, Arabic/English, Khmer/English,

Managing COVID-19 at home: Vietnamese, Simplified Chinese, Spanish

South Western Sydney Local Health District have set up COVID-19 vaccination Hubs and Clinics across South Western Sydney. To locate the Hub/ Clinic closest to you please use this link and this link

The TMHC is a NSW Health state-wide service located in the Western Sydney Local Health District. We have produced a number of resources about wellbeing and mental health in a wide variety of community languages. These resources are all free to download here. TMHC has also put together a collection of resources related to mental health and wellbeing for CALD communities during COVID-19. These resources can easily be downloaded here.

NSW Health’s COVID-19 Aboriginal health resources: click here

All NSW Health COVID-19 resources translated in Arabic, Samoan, Bangla, Tamil, Sinhalese.

For the latest information about COVID-19 in NSW and for translated resources in more than 40 languages, click here

NSW Department of Customer Service: A stakeholder toolkit-translated resources. This pack contains a selection of downloadable translated resources and direct links to information on how to stay COVID Safe in the community and specific resources for businesses. Click here.

MyAusCOVID-19 is a free resource to provide an engaging and user-friendly app with links to government information related to COVID-19. Languages available: English, Arabic, Cantonese, Mandarin, Russian, Somali, Vietnamese, Korean, Punjabi, Tamil, Thai, Japanese, Italian, Greek, Tagalog, Indonesian, French, Spanish, Khmer, Turkish, Persian, Dari, Karen S’gaw, Burmese and Dari. We have content, animations and flash cards in all these languages.

The RACGP has extended its Expert Advice Matters campaign to reach CALD patients. A website for patients, has been translated into Arabic, simplified Chinese, Traditional Chinese, Hindi and Vietnamese, and has practical information on how to access a local GP, telehealth and interpreter services. You can view the website here

Covid-19 News

Registering a positive rapid antigen test: Anyone who receives a positive rapid antigen test is now required to register with Service NSW. You are linked to health care support and advice based on your COVID-19 risk of developing severe illness. If you or someone in your family can’t register online, please call Service NSW on 13 77 88. If you require a free telephone interpreter, call 131 450, say the language you need in English and ask the interpreter to connect you to Service NSW.  

Information for people who test positive for COVID-19 or are close contacts (other languages): English, Chinese Simplified, Vietnamese, Arabic, Bengali

Vaccination for 5 to 11 year olds: With schools returning soon, vaccination will also help to minimise the risk of outbreaks and further disruption to the year ahead. Two doses of the Pfizer (Comirnaty) paediatric vaccine given 8 weeks apart offers excellent protection against COVID-19, and serious illness, in children. Book your child’s COVID-19 vaccination today at or call the COVID-19 vaccine helpline on 1800 020 080 for assistance. COVID-19 vaccination – Information and consent form for parents and guardians of children aged 5 to 11 years (other languages): click here

You can also call Health Direct on 1800 57 11 55. The link below will take you to the NSW Health Website where other clinics are listed- here are the links to book directly.

SBS radio in your languages: go to the website, sroll down, then choose your language or you can download SBS Radio app to listen to the radio anytime on your phone/ tablet with the latest Covid-19 update in your language.

Covid-19 in your language: On the top right corner, click "Language"

Information about Covid19 vaccine: click here

COVID-19 (Coronavirus) Testing

GET TESTED | For a list of testing clinic locations in SWS, click here

- Social media tool kit

Information for Targeted Earlier Intervention (TEI) service providers

Coronavirus (COVID-19) advice for people in aged care facilities

Support Services

Emergency financial support for people affected by floods and storm. Canterbury Bankstown, Liverpool and more LGAs are now eligible for assistance. Click here

‘Hear2Talk’ is a free, peer-run, confidential and independent phone support line for all workers across NSW. All workers in NSW are welcome to call the line if they need someone to talk to for wellbeing support, information and on referral to appropriate services. Click here for more infromation.

Sound Scouts is a Department of Health funded app providing a free hearing check service for children aged 4 and over. To date over 77,000 children have been screened with Sound Scouts, including thousands from a CALD background. An estimated 1 in 10 children start school with some form of hearing loss. Using Sound Scouts will help identify those children and enable them to get the support they need. See flyer below.

Infant Child Adolescent Mental Health Service: click here

Community Development Worker Job Ad by GACC: click here

Canterbury Bankstown Disability Abuse Prevention Video

The Services Australia website has a range of information to help Australians, including businesses and community organisations, get proof of their COVID-19 vaccination status. • Australians can get help at Getting help during coronavirus (COVID-19) - How to get proof - Services Australia • Businesses and community organisations can get help at Coronavirus (COVID-19) resources - Services Australia

NSW Obudsman: Information in other languages

Latest news for migrants, refugees and visitors from Services Australia: click here

Resources and tools in various languages to support the mental health of culturally diverse communities: • Coping and resilience tools/worksheets – This Way Up available in English, Arabic, Chinese (Simplified and Traditional), Filipino, Greek, Hindi, Italian, Korean, Spanish and Vietnamese • Looking After Your Mental Health during COVID – Beyond Blue available in 60 languages • Caring for Our Community During COVID videos – SLHD A video series sharing messages about staying safe and keeping our community safe during COVID available in English, Arabic, Bangla, Chinese (Cantonese and Mandarin), Farsi, Greek, Hindi, Indonesian, Italian, Korean, Mongolian, Nepali, Rohingya, Urdu and Vietnamese.

Anglicare emergency assistance: Individuals should visit the Anglicare website for more information or call 1300 111 278

St Vinnies provide food services to anyone who is in need, not just those who are sleeping rough or at risk of sleeping rough. Contact 13 18 12.

FROM Lifeline Macarthur: Lifeline Macarthur and Western Sydney have officially launched the Lifeline mobile cafe! Please let me know of any events across South West Sydney that the Lifeline mobile café could attend. Email: (Ryan Roumieh), phone: 02 4645 7215

Canterbury Bankstown Council has the Children and Families Resource Kit: click here

Liverpool Council has Liverpool Connect: click here

Fairfield Council has a directory: click here

The latest from News for migrants, refugees and visitors 17/06/2021: click here

Appointment Based Service is now available at all Centrelink service centres. To book an appointment, customers can: * call their regular Centrelink payment line * call 131 202 to speak to us in their language * speak to a service officer at a service centre.

NSW Multilingual Library Service: The State Library of NSW has provided FREE access to collections in more than 40 languages to the residents of NSW since 1974.For more information, please email the Multicultural Services unit at or

Healthy Living: click here

Speak my language: On-air Conversations About Ageing Well

FAQs for NDIS participants about COVID-19 This directory website aims to support service providers and CALD community groups to find appropriate resources for their communities, in order to improve improving water safety on NSW beaches and waterways.

JobTrainer will provide school leavers and job seekers with hundreds of fee-free* and low cost courses, to help develop new skills. Targeted towards the sectors identified as growth areas, JobTrainer will help the economy rebound by ensuring the workforce has the right skills, right now. Check your eligibility for the this program

The About myGov video is now available in languages other than English. The videos are accessible on YouTube. Simply type ‘myGov Australia + enter the language required (e.g. ‘myGov Australia Arabic’). The videos are available in two Indigenous languages, Djambarrpuyngu and Pitjantjatjara, as well as Arabic, Assyrian, Cantonese, Chaldean, Dari, Kurdish (Kurmanji), Mandarin, Persian (Farsi) and Vietnamese.

Be Connected is an Australia wide initiative empowering all Australians to thrive in a digital world. Click here for details.

Online parenting skill resources: please take a look at CB City Libraries website and our online eResources for Universal Class with 45 classes on Parenting skills. Click here

The new Aged Care Workforce Industry Council website provides a platform to learn more about the Council, its goals and its members. Click here for details.

Services Australia news for migrants and refugees: click here

TAFE short course program for relevant on line courses for the sector there are some that a fee free – just need to look at the options

Canterbury Bankstown Multicultural Interagency service directory for refugees, asylum seekers and international students

Strengthening the emergency preparedness of vulnerable older people

The Older Persons COVID-19 Support Line - 1800 171 866 A dedicated free call support line that provides information and support to senior Australians, their families and carers.

Corona Mental Wellbeing Support Service

How to stop Centrelink debt payments

A NSW subsidised transport service for those severe and permanent disability

FREE confidential employment legal advice and representation for migrants, temporary visa holders and people from CALD backgrounds: click here

Gambling Awareness and Education - Presentations and workshops to Vietnamese, Portuguese or Nepali speaking community groups. Click here

Respectfully Challenging Problematic Behaviour - MATE. Being an active bystander and respectfully challenging problematic behaviour is confronting. Click Here

Free financial counselling over the phone: call to book on 02 4645 7200, more information can be found at

National framework for protecting Australia's children indicators: click here

SafeWork NSW offers free programs and resources to support businesses and workers to make their workplaces more mentally healthy. Click here.

If you've been impacted by COVID-19 and are struggling to pay your energy bills here’s all the information you need about the support available to you during this difficult time.

The Energy & Water Ombudsman NSW can provide interpreters and the website can change into different languages. Click here

My Dementia Companion is one of four winning technology ideas from Dementia Australia’s Decoding Dementia 2019 Innovation Program, ready to pilot. Click here for details.

Practical advice and support for carers - Carer Gateway. Click here

Canterbury Bankstown Disability and Mental Health Services Directory: click here

Make Healthy Normal (MHN) is a campaign on healthy eating, drinking more water and physically active for adults and families). Includes free adult and children’s programs (Go 4 Fun) and sports vouchers; tips; tools; challenges; exercise opportunities and recipes. Click here for details. Translations of key messages in Arabic, Chinese and Vietnamese: click here

Canterbury Bankstown Libraries have outstanding online English language learning programs for CALD community. You only require a Library membership card. See flyers below for details. • AMES Online – interactive, quizzes, videos, audio – fun and easy progression for adults • Road to IELTS – General and Academic – produced by the British Council • Issues in English 2 – more basic and visual for people starting with their English language learning Go to Then scroll down to the book symbol – and click on Libraries, Select eResources, Click on Online Learning Courses

Domestic Violence

Canterbury Bankstown Says NO to DV - Pledge Wall - Make your pledge today!

Canterbury Bankstown Domestic Violence Service Directory

DCJ COVID-19 response to domestic and family violence

Impact of COVID-19 on Women and Children Experiencing DFV and Frontline DFV Services

If you believe that you may be experiencing domestic violence support is available.

City of Canterbury Bankstown reflect on the value of what senior citizens bring to the community and the importance of looking after those who are most venerable. Watch Video on Facebook Elders abuse is everyone's business

Increased access to hospitals for women on temporary visas in NSW

Linking Hearts provides domestic violence and homelessness support to women and families from culturally and linguistically diverse backgrounds with safe and supported crisis and transitional accommodation: