Information-Covid 19

You can find information about what is happening in our communities, how it affects our life, the new things we need to adapt to as well as the great support services available to the communities, especially to the aged and vulnerable people.    

Information enquiries

Please let us know what information you are interested in by email Please specify if you prefer the information in other languages.

Covid-19: How to protect yourself and others

For the latest information about COVID-19 in NSW and for translated resources in more than 40 languages, click here

NSW Department of Customer Service: A stakeholder toolkit-translated resources. This pack contains a selection of downloadable translated resources and direct links to information on how to stay COVID Safe in the community and specific resources for businesses. Click here.

For multilingual information about using facemasks in various settings, see here.

For translated information about how to safely wear facemasks, see here.

Coronavirus explained in your language


Video in 28 languages: coronavirus and hand washing. The webpage has handwashing videos, posters and information about how to keep safe from coronavirus, in pictures and languages, spoken in our refugee and asylum seeker communities here in Australia: Africa, The middle East and Asia

- Home isolation guidance for suspected cases

Look after your mental health & safety

Speak my language: On-air Conversations About Ageing Well

International students - Mental Health & well-being video: Meet Toby, an international university student and Headspace volunteer, talking about the importance of working together to get through this challenging time. • Toby – Headspace long • Toby - Headspace short

COVID-19/Chronic Condition Multicultural Fact Sheets

Arriving to Work Safely Checklist during COVID 19

Arriving Home Safely Checklist during COVID 19

The RACGP has extended its Expert Advice Matters campaign to reach CALD patients. A website for patients, has been translated into Arabic, simplified Chinese, Traditional Chinese, Hindi and Vietnamese, and has practical information on how to access a local GP, telehealth and interpreter services. You can view the website here

GPs are helping to spread the message by sharing videos of themselves speaking in different languages, urging patients not to delay routine care. You can find these videos on YouTube here

Safe Use of Medicines: Multicultural Health Week 2020 Campaign 7-11 September - Videos, Social Media Tiles and Fact Sheets in Multiple Languages. Click here

Launch of Cervical Screening Fact Sheet’s and Video’s in Different Languages: Watch the launch video: click here Find out more here

COVID social story: Step by Step to the COVID Test: click here

Covid-19 News

COVID-19 (Coronavirus) Testing

GET TESTED | For a list of testing clinic locations in SWS, click here

COVID-19 Restriction Checker

COVID-19 infection control training

MyAusCOVID-19 is a free resource to provide an engaging and user-friendly app with links to government information related to COVID-19. Languages available: English, Arabic, Cantonese, Mandarin, Russian, Somali, Vietnamese, Korean, Punjabi, Tamil, Thai, Japanese, Italian, Greek, Tagalog, Indonesian, French, Spanish, Khmer, Turkish, Persian, Dari, Karen S’gaw, Burmese and Dari. We have content, animations and flash cards in all these languages.

NSW COVID-19 case statistics

FAQs for NDIS participants about COVID-19

Anti-Discrimination NSW has put together resources that provide the NSW community information about their rights and how to make a complaint if they experience discrimination.

- Social media tool kit

- Your rights during the COVID-19 pandemic

Updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak.

Information for Targeted Earlier Intervention (TEI) service providers

Coronavirus (COVID-19) wearing personal protective equipment for disability support workers video

Coronavirus (COVID-19) advice for people in aged care facilities

New COVID-19 Support Australian Refugees (CSAR) website has been created to support refugees and migrants from conflict-affected countries:

Latest alerts for Covid-19: click here

Support Services

Parenting skill workshops: If you are interested in a Parenting skills workshop, and you can’t attend a face-to-face program, please take a look at CB City Libraries website and our online eResources for Universal Class with 45 classes on Parenting skills. This as an extra tool to help parents with information on parenting (as well as the Library’s book collection, Adult Non-Fiction 649, Level 1 Bankstown Library) and on helping children to learn to read (as well as the Library’s online Storytimes). Click here

CultureReady Project: Settlement Services International (SSI) has been successful in receiving funding from the Department of Social Services to run a project called CultureReady which delivers culturally responsive practice training to registered NDIS service providers across Australia. Click here for details.

The new Aged Care Workforce Industry Council website provides a platform to learn more about the Council, its goals and its members. Click here for details.

Services Australia news for migrants and refugees: click here

Updated NSW Health advice for aged care providers: The NSW Chief Health Officer provided updated advice to residential aged care facilities and home care providers.

New resource kit for school leavers: Click here

TAFE short course program for relevant on line courses for the sector there are some that a fee free – just need to look at the options

Local community groups in Fairfield City can now apply for Council’s free COVID Safe Packs to help them stay safe. Apply here

Canterbury Bankstown Multicultural Interagency service directory for refugees, asylum seekers and international students

Information provided by the NSW Government, which will assist in ensuring that community centres are prepared to reopen and manage the safety of all users

Strengthening the emergency preparedness of vulnerable older people

The Older Persons COVID-19 Support Line - 1800 171 866 A dedicated free call support line that provides information and support to senior Australians, their families and carers.The support line operates Monday to Friday (excluding public holidays) from 8:30am to 6pm

NSW Chief Health Officer Kerry Chant has provided updated advice for Residential Aged Care Providers and Home Care Providers.

Red Cross launches COVID CONNECT in response to sharp increase in social isolation

2 audio products about COVID-19 support on Services Australia’s sound cloud playlist that customers can listen to in 12 languages: The audio files, along with the transcripts, can also be accessed via the Affected by coronavirus (COVID-19) webpage.

An easy read English product titled How we’re helping people affected by coronavirus (COVID-19) has also been produced and is available on COVID-19 resources for community groups.

Corona Mental Wellbeing Support Service

How to stop Centrelink debt payments

State Government support for businesses, employees and jobseekers to help manage the impact of COVID-19

Red Cross’s Emergency relief and casework support for temporary visa holders

A NSW subsidised transport service for those severe and permanent disability

More financial support for people affected by coronavirus

Emergency relief support for people on temporary visas

FREE confidential employment legal advice and representation for migrants, temporary visa holders and people from CALD backgrounds: click here

Emergency Food and Crisis Relief Services – Culturally Appropriate Food Hamper Deliveries: contact or call 0404 937 298 or got to CCCi website

Gambling Awareness and Education - Presentations and workshops to Vietnamese, Portuguese or Nepali speaking community groups. Click here

CCCi has vacancies available for our Arabic-speaking Social Support group. All referrals must be made via MyAgedCare. For more information, contact Mary Raed Farhan

The Welfare Service of the Greek Orthodox Community is providing free nutritious cooked meals, bread and other items to community members in need every Tuesday from 12pm. Address: 206-210 Lakemba St, Lakemba. Tel: 02 9740 8310

Respectfully Challenging Problematic Behaviour - MATE. Being an active bystander and respectfully challenging problematic behaviour is confronting. Click Here

Free parenting resources for workers

Free financial counselling over the phone: call to book on 02 4645 7200, more information can be found at

National framework for protecting Australia's children indicators: click here

NCOSS COVID-19 community sector resource: click here

CBCity's brand-new community safety e-newsletter: Subscribe here

Sign up for CBCity's monthly Youth Newsletter. Click here

Choose Art NSW has some great programs. Click here for more information.

SafeWork NSW offers free programs and resources to support businesses and workers to make their workplaces more mentally healthy. Click here.

If you've been impacted by COVID-19 and are struggling to pay your energy bills here’s all the information you need about the support available to you during this difficult time.

The Energy & Water Ombudsman NSW can provide interpreters and the website can change into different languages. Click here

My Dementia Companion is one of four winning technology ideas from Dementia Australia’s Decoding Dementia 2019 Innovation Program, ready to pilot. Click here for details.

New nationwide network of Carer Gateway service providers now operating. Click here

Canterbury Bankstown Disability and Mental Health Services Directory: click here

Make Healthy Normal (MHN) is a campaign on healthy eating, drinking more water and physically active for adults and families). Includes free adult and children’s programs (Go 4 Fun) and sports vouchers; tips; tools; challenges; exercise opportunities and recipes. Click here for details. Translations of key messages in Arabic, Chinese and Vietnamese: click here

Recordings of previous webinars - Intersectionality Discussion Series: Webinar 1: click here Webinar 2: click here

Building Connections and Resilience and Preventing Burnout During COVID19, Community of Practice webinar, click here

Canterbury Bankstown Libraries have outstanding online English language learning programs for CALD community. You only require a Library membership card. See flyers below for details. • AMES Online – interactive, quizzes, videos, audio – fun and easy progression for adults • Road to IELTS – General and Academic – produced by the British Council • Issues in English 2 – more basic and visual for people starting with their English language learning Go to Then scroll down to the book symbol – and click on Libraries, Select eResources, Click on Online Learning Courses Then you will find AMES Online, Road to IELTS and Issues in English 2.

Anti-poverty week: click here